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How to deal with, If the item is defective?
We sincerely apologize for the defective merchandise and promise to take appropriate action in the future. We also require your assistance.
- First off, please let us know within 12 hours after delivery if the item is damaged.
- Second, kindly take a picture of the damaged item and email it to info@visualmitra.com so that our Technical Team can look and process on it. Once they review and approve, we will add the information to your next order at no additional cost.
- Third: if we were unable to identify. To be eligible for a repacement of products, all items must be returned in their original condition with 24 hours of delivery conformation. The entire cost of shipping is borne by the buyer. However, as a way of making up for the lost business, we will give you further discounts on your subsequent orders based on our judgment.